INFORMATION FOR NDIS PARTICIPANTS
WHAT TO DO IF THERE'S A PROBLEM
If the participant is having a problem with the supports provided, they may contact:
ReadyTechGo Main Office
Phone: 03 9434 2020
or alternatively fill in the suggestions form below.
If the participant does not wish to speak with ReadyTechGo about the problem or if ReadyTechGo is not taking the appropriate steps to eliminate the problem; The participant may wish to contact The Disability Services Commissioner (DSC).
Disability Services Commissioner (DSC) is established under the Disability Act 2006 and aims to improve services for people with a disability in Victoria. DSC works with with service providers and all parties to try to resolve complains about the provision of disability services.
When a complaint is made to DSC, DSC officers will handle the complaint on behalf of the commissioner and will work with all parties to try and resolve the complaint.
The Disability Services Commissioner
Phone: 1800 677 342 (Free call from landlines)
Writing: Level 30/570 Bourke Street, Melbourne VIC 3000
NATIONAL DISABILITY ADVOCACY PROGRAM
As an NDIS participant, you may like support to assist you with decision making, and you can access the National Disability Advocacy Program (NDAP).
The NDAP can help participants with general access and support issues. The NDAP can also assist participants with issues that may arise with the National Disability Insurance Scheme or with your support providers.
The NDAP can:
- help you to build capacity to identify your needs and goals
- ensure that you understand your rights and responsibilities
- make sure that you understand your decisions and how they will affect your life
- provide support with reviews. For example, if a decision is made that you disagree with, you can request a review of that decision. In these instances the NDAP can help you participate in the review process. The NDAP can also put you in contact with a support person if you are seeking a review of a NDIS decision in the Administrative Appeals Tribunal (AAT).
To find out more about the NDAP, please visit the NDAP page on the DSS website.