Important Message about Coronavirus from ReadyTechGo Inbox x

COVID-19
It’s a community effort 

The COVID-19 (Coronavirus) transmission in Australian communities continues to evolve, and it’s important that we keep you up to date with changes. We are sending out this communication to reassure that the health and safety of our clients, our team, their families and wider community is our highest priority, and what steps we may all need to take in light of the potential spread of the virus.

We have been communicating with our team and explaining ways that we can all do our bit to prevent the potential spread of infection.

Playing your part:

• wash hands frequently with soap and water (at least 20 seconds), before and after eating, and after going to the toilet;

• If you need to sneeze or cough, cover cough and sneeze, dispose of tissues, and use alcohol-based hand sanitiser.

• Change greeting practices from a handshake to a nod or a wave

• If feeling unwell, trainers are required to stay home and notify ReadyTechGo as soon as possible so we can reschedule lessons

Playing your part to protect yourself and the community

• If you have travelled from or have transited through Mainland China, Iran, Italy, the Republic of Korea, or any country deems as higher risk by the Department of Health;

• Think you may have been in close contact with a confirmed case of coronavirus;

• are unwell and think you may have symptoms of coronavirus (fever, a cough, sore throat, tiredness or shortness of breath).

We’d ask that you avoid direct contact, and refrain from having an in home lesson until 14 days from now.

We are conscious that we work with vulnerable groups, and the welfare and wellness of our clients is our highest priority.

Our small business relies heavily on clients having face to face lessons. In this current environment, we understand that we need to have alternate options to carry out our usual business, and we have outlined options below:

Face to Face lessons – If you are well and have a lesson booked, or require a face to face lesson, it is currently business as usual.
If you are ill, we ask that you please notify the office on 9434 2020 as soon as possible to postpone your lesson. We travel from client to client, and it is important that our trainers are not exposed to any possible infection.

Alternatives to face to face lessons

• If you have a computer, we can offer your lesson remotely.

  • What does this mean? Through software, we are able to hold video calls with you, and screen share so we can see your screen and step you through your lessons as if we were right next to you!

  • Software Required: We use Teamviewer or Google Hangouts

• If you have an iPhone or iPad

  • We can video call you through Facetime on one of your devices, and guide you through your lesson

  • If you only have one Apple device, we can call you on your home phone, and speak to you

• If you have an Android phone or tablet

  • We can video call you through Google Hangouts on one of your devices, and guide you through your lesson

  • If you only have one Android device, we can call you on your home phone, and speak to you

• Group Workshops

  • As of today, all our March workshops will be held online. The workshops will be held “live” via Google Hangouts. You as a learner can simply click on a link at the workshop time, and participate in the webinar from the comfort of your own home! Bookings are still essential as the webinar is limited to 25 participants

ReadyTechGo is closely monitoring this outbreak and will review our approach regularly.

This is a tricky time for us all, and as a small business we’re trying to stay proactive in order to continue to support you with your technology.

If you have any questions at all, please do not hesitate to call us on 9434 2020 or email us: hello@readytechgo.com.au

Thank you for your continued support.

Kindest wishes,

The team at ReadyTechG