Will my phone work in a power blackout with NBN?

WILL MY PHONE WORK IN A POWER BLACKOUT?

Got the NBN?
A question we get asked a lot is “Will my phone work in a power blackout?”

Currently, if you have a cordless phone at home, and you have a power blackout, the cordless phone will not work. Only corded phones will work.

If you have NBN, all equipment connected over the NBN network will not work during a power blackout.

This is because with Fibre to the Premises, NBN supplies and installs a connection box within your home, which requires power to operate.
There is an option to have a battery backup from NBN, but you will need to speak to your Service Provider to order a telephone service that uses the battery backup. This service needs to be used with a telephone that does not require mains power to be able to operate during a blackout.

So, Unless you have battery backup and a corded phone correctly connected, your phone won’t operate in a blackout.

PRIORITY ASSISTANCE CUSTOMERS
If you are a Priority Assistance customer (A customer with a life-threatening medical condition), It’s important to register as a Priority Assistance customer with your service provider. That way, you will receive a battery backup.

During a blackout, the battery backup may last for approximately fives hours. Additional information is available on the NBN website, or if you are unsure, please feel free to get in touch with us, and we can help your decipher the jargon!